Terms and Conditions

These booking terms and conditions ("Booking Terms") outline the rules and guidelines governing the appointment booking process on our website. By booking an appointment, you agree to be bound by these Booking Terms. If you do not agree with these Booking Terms, please do not proceed with booking an appointment.

1. Booking Process

1.1. Appointments can be booked through our website's online booking system or via contact form, email, or telephone enquiry.


1.2. By booking an appointment, you confirm that you are seeking acupuncture services and have provided accurate and complete information.


1.3. We reserve the right to refuse or cancel appointments at our discretion.

2. Appointment Availability

2.1. Appointments are subject to availability and are scheduled on a first-come, first-served basis.


2.2. We strive to maintain accurate and up-to-date availability information, but we do not guarantee the availability of specific appointment times.

3. Cancellation and Rescheduling

3.1. If you need to cancel or reschedule an appointment, please do so at least 24 hours in advance.


3.2. Failure to provide sufficient notice for cancellation or rescheduling will result in a cancellation fee equal to the total cost of your booking.

4. Fees and Payments

4.1. The fees for acupuncture services are clearly stated on our website and are subject to change without prior notice.


4.2. A deposit is taken at the time of booking. We accept payment via debit/credit or bank transfer.


4.3. We do not offer refunds for missed appointments or appointments cancelled without sufficient notice.

5. Health and Medical Information

5.1. You agree to provide accurate health and medical information during the booking process and/or consultation.


5.2. The information you provide will be used to ensure your safety and to customize your acupuncture treatment.


5.3. If you have any medical conditions or concerns, you should consult with a qualified healthcare provider before seeking acupuncture services.

6. Confidentiality

6.1. Any personal and health information provided during the booking process will be kept confidential in accordance with our Privacy Policy.

7. Disclaimer

7.1. Acupuncture services provided on our website are intended for general wellness purposes.


7.2. Acupuncture is not a replacement for medical diagnosis, treatment, or care.


7.3. We do not guarantee specific outcomes or results from acupuncture treatments.

8. Changes to Booking Terms

8.1. We reserve the right to modify or update these Booking Terms at any time without prior notice.


8.2. It is your responsibility to review the Booking Terms regularly for any changes.


By proceeding with booking an appointment on our website, you acknowledge that you have read, understood, and agreed to these Booking Terms. If you have any questions or concerns, please contact us before booking an appointment.


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