Privacy Policy

Last Updated: 30th August 2023

Thank you for choosing Katie Siggins Acupuncture Ltd ("we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR).

We may collect and process the following types of personal data:

• Contact Information: Your name, email address, phone number, and postal address.
• Medical History: Information about your health, medical conditions, and treatments you are seeking.
• Appointment Details: Dates, times, and purpose of your appointments with us.
• Payment Information: Payment card details, invoices, and payment history.
• Communication: Correspondence, emails, and feedback you provide to us.
• Website Usage Data: Information about how you interact with our website (e.g., IP address, browser type, pages viewed).

We use your personal data for the following purposes:

• Providing Services: To schedule appointments, deliver acupuncture treatments, and manage your health records.
• Communication: To respond to your inquiries, provide updates, and send appointment reminders.
• Billing and Payments: To process payments, generate invoices, and maintain financial records.
• Legal Compliance: To meet our legal obligations and regulatory requirements.
• Marketing: With your consent, we may send you promotional offers, newsletters, or updates.
• Website Improvement: To analyse website usage and enhance user experience.

Our processing of your personal data is based on:

• Contractual Necessity: Processing necessary for the performance of a contract.
• Consent: Processing with your explicit consent, such as for marketing purposes.
• Legal Obligations: Processing required to comply with legal obligations.

We may share your personal data with:

• Healthcare Professionals: Only when necessary for your treatments and with your consent.
• Service Providers: External companies that assist us with services like payment processing and marketing.
• Legal Authorities: If required by law or to protect our rights.
• Insurance Providers: if required to make a claim in accordance with the membership bodies that we are associated with.

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

You have the following rights:

• Access: To request access to the personal data we hold about you.
• Rectification: To correct any inaccurate or incomplete data.
• Erasure: To request the deletion of your personal data.
• Restriction: To restrict the processing of your data under certain circumstances.
• Data Portability: To receive your data in a structured format for transfer to another provider.
• Objection: To object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: To withdraw your consent at any time (applicable to consent-based processing).

If you have any questions or concerns about your personal data or this Privacy Policy, please contact us.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.

Please note that treatment may not be able to be provided should you choose to withhold the above-mentioned information, including medical history and contact information. Katie Siggins Acupuncture Ltd is required to hold on to treatment records for a minimum 7 years in accordance with the membership bodies that they are registered with.