Privacy Policy

Last Updated: 26th April 2025

Thank you for choosing Katie Siggins Acupuncture Ltd ("we", "our", or "us"). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws.

We may collect and process the following categories of personal data:

• Contact Information: Your name, email address, phone number, and postal address.
• Medical History: Information about your health, medical conditions, medications, and treatments you are seeking.
• Appointment Details: Dates, times, reasons for appointments, and treatment notes.
• Payment Information: Payment details, invoices, and payment history.
• Communication Records: Correspondence, emails, messages, and feedback you provide to us.
• Website Usage Data: Information about how you interact with our website, including your IP address, browser type, device information, pages viewed, and time spent on our site.
• User-Provided Data (Website Forms): Personal data you voluntarily submit via contact or booking forms, newsletter sign-ups, or other interactive website features.

We use your personal data for the following purposes:

• Providing Services: To schedule appointments, deliver acupuncture treatments, and manage your health records in line with professional standards.
• Communication: To respond to your enquiries, send appointment reminders, and provide treatment-related updates.
• Billing and Payments: To process payments, issue invoices, and maintain financial records.
• Legal Compliance: To meet our legal, insurance, and professional obligations.
• Marketing (with consent): To send you newsletters, promotional offers, or service updates, if you have opted in.
• Website Improvement and Analytics: To monitor website usage, improve website functionality, and personalise your experience. This includes using tools like Google Analytics 4 (GA4) for insights into how visitors engage with our website.

Our processing of your personal data is based on:

• Contractual Necessity: To perform the services you request.
• Consent: Where you have explicitly agreed (e.g., marketing communications).
• Legal Obligations: To comply with regulatory, legal, and insurance requirements.
• Legitimate Interests: For website analytics, business administration, and service improvement.

We may share your personal data with:

• Healthcare Professionals: When necessary for your treatment and with your consent.
• Service Providers: Trusted third parties who assist us with services such as payment processing, marketing, or IT support.
• Google Analytics: Non-sensitive, anonymised website usage data (in line with Google Analytics’ policies) and limited user-provided data via website forms for analytics and service improvement.
• Legal Authorities: If required by law or to protect our legal rights.
• Insurance Providers: If necessary for claims processing, in line with our professional obligations.

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. All sensitive data, including health records, is stored securely in accordance with industry best practices.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections to any inaccurate or incomplete data.
• Erasure: Request the deletion of your data, subject to legal and professional record-keeping requirements.
• Restriction: Request limits on how your data is processed in certain circumstances.
• Data Portability: Request your data in a structured, commonly used format for transfer to another provider.
• Objection: Object to certain types of processing, such as marketing.
• Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@katiesigginsacupuncture.co.uk.

We use cookies and similar technologies to enhance your browsing experience and analyse website usage. This includes tools like Google Analytics 4 (GA4) to help us understand how visitors interact with our website.

Your Consent:

Where required, we obtain your consent for the use of non-essential cookies and website tracking tools. You can manage your cookie preferences via our cookie banner or your browser settings.

For more information about how Google collects and processes data, please visit: https://policies.google.com/technologies/partner-sites

We retain treatment records, including health and appointment information, for a minimum of 7 years in accordance with the requirements of our professional membership bodies and insurance providers.

Please note that treatment may not be possible if you choose to withhold essential information such as your medical history and contact details.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact:

Katie Siggins Acupuncture Ltd

Light Centre, 161 Clapham High St, SW4 7SS

Email: info@katiesigginsacupuncture.co.uk

Phone: 07988341474